Politique de remboursement

Return & Refund Policy

We want you to feel confident shopping at madamev.ch. If you're not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request is made within 10 days of receiving your order.

  • Items must be unused, undamaged, and in their original packaging.

  • You must notify us before returning an item by email at info@madamev.ch

  • You are responsible for the cost of return shipping.

2. Items Not Eligible for Return

  • Earrings cannot be returned due to hygiene reasons.

  • Custom-made or personalised items (e.g., engraved pieces or special orders) are non-refundable.

  • Items that show signs of use or wear cannot be accepted for return.

3. Return Process

  1. Contact us at info@madamev.ch with your order number and reason for return.

  2. We will provide return instructions and the return address.

  3. Carefully package the item and send it back to us using a trackable shipping method.

  4. Once received and inspected, we will confirm your refund or the reason it cannot be processed.

4. Refunds

  • If your return is approved, a refund will be issued to your original payment method.

  • Refunds are typically processed within 10 business days after we receive the returned item.

  • Shipping costs are non-refundable, unless the return is due to an error on our part.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item:

  • Please contact us within 48 hours of delivery with a description and photo of the issue.

  • We will offer a replacement including shipping costs.

6. Questions?

We're here to help. If you have any questions about returns, please contact us at:
📩 info@madamev.ch