Politique d’expédition

Shipping Policy

Last updated: 03.08.2025

Thank you for shopping with madamev.ch. We aim to process and ship your orders as quickly and safely as possible. Please review our shipping terms below.

1. Shipping Locations

We currently ship to the following countries:

  • Switzerland

  • Germany

  • Austria

  • France

  • Italy

  • Liechtenstein

If your country is not listed, feel free to contact us at info@madamev.ch — we may be able to make special arrangements.

2. Processing Times

  • Orders are typically processed within 2–4 business days after payment confirmation.

  • Custom or made-to-order items may require additional time (you will be notified if applicable).

  • We do not process or ship orders on weekends or Swiss public holidays.

3. Estimated Delivery Times

Country Estimated Delivery Time
Switzerland

2–5 business days
Germany 3–8 business days
Austria 3–8 business days
France 4–10 business days
Italy 4–10 business days
Liechtenstein 2–5 business days

 

Please note that delivery times may vary depending on your location, local postal services, and peak periods (e.g. holidays).

4. Shipping Costs

Shipping costs are calculated at checkout based on your destination and order value.
Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.

 

5. Customs & Import Duties

  • International customers (outside Switzerland) are responsible for any applicable customs fees, import taxes, or duties.

  • These charges are not included in the product or shipping price and must be paid by the recipient upon delivery.

 

6. Shipping Method & Tracking

  • All orders are shipped via reliable national or international postal services with tracking when available.

  • You will receive a shipping confirmation email with your tracking number as soon as your order is on its way.

 

7. Lost or Delayed Parcels

We are not liable for delays caused by postal services, customs, or force majeure.
If your parcel is significantly delayed or appears lost, please contact us at info@madamev.ch, and we will assist you in locating your package.

 

8. Incorrect Address

Please ensure your shipping address is correct at the time of order.
We cannot be held responsible for orders lost or delayed due to incorrect or incomplete addresses provided by the customer.