Conditions d’utilisation
Terms & Conditions
Last updated: 03.08.2025
1. Legal Information
This website (madamev.ch) is operated by:
madame V
Janis Paoletti Vascetta
Stampfimatt 12
5702 Niederlenz, Aargau
These Terms & Conditions ("Terms") govern your use of our website and your purchase of products from our online store. By using this website and placing an order, you agree to these Terms.
2. Orders & Payments
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Orders become binding upon successful payment confirmation.
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We accept payments via PayPal, Visa, and Maestro.
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All prices are listed in CHF and include VAT, unless otherwise stated.
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In the event that an item is out of stock after purchase, we will inform you promptly and offer an alternative or a full refund.
3. Shipping & Delivery
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We ship to: Switzerland, Germany, Italy, France, Liechtenstein and Austria.
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Estimated delivery times:
• Switzerland: 2–5 business days
• EU countries: 3–10 business days -
Please refer to our Shipping Policy for more details.
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Buyers are responsible for any applicable customs duties or import taxes in their country.
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Delays caused by postal services or customs are beyond our control.
4. Returns & Refunds
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As a goodwill policy, we accept returns within 10 days of receipt, provided the item is unused, undamaged and in its original packaging.
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Earrings are non-returnable due to hygiene regulations.
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Custom or personalized items are non-refundable.
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To initiate a return, please contact us at info@madamev.ch before sending the item.
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Return shipping costs are the responsibility of the buyer.
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Refunds are issued to the original payment method within 10 business days after we receive the returned item.
5. Intellectual Property
All content on this website, including images, text, logos and product designs, is the intellectual property of madame V and protected by applicable copyright and trademark laws.
Unauthorised use, reproduction, or distribution of any content is prohibited without our prior written consent.
6. Liability Disclaimer
We are not liable for:
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Delays caused by postal services or customs procedures
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Minor colour variations due to screen differences
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Allergic reactions – please consult the product descriptions and materials before purchase
Nothing in these Terms limits your rights under Swiss consumer protection law.
7. Governing Law & Jurisdiction
These Terms are governed by Swiss law.
The place of jurisdiction for any disputes is Switzerland.
8. Privacy & Data Protection
Please refer to our Privacy Policy for details on how we collect, store and use your personal information in accordance with the Swiss Federal Act on Data Protection (revDSG).